WHAT IS THE BEST DIGITAL ASSISTANTS?

A study revealed how helpful virtual assistants are from Apple, Google, Amazon, and Microsoft in answering questions related to various topics. Just press a button on our smartphones to activate the digital assistants on our phone and ask questions like the hours of a restaurant, the address of a bar or information about the football season, without the need to search for it in the browser.  

Companies like Apple, Amazon & Google boast of having the best digital assistants, however, a study by Expert showed that there is one that stands out among the others.  I recommend: Google will prevent you from sending documents with errors According to the study, Google Assistant won the battle for the best assistant beating Siri, Cortana and Alexa and although in the end none of the four is perfect and they all showed improvements over last year.

The team in charge of carrying out the study asked the four attendees 800 questions each divided into five different categories: local, business, navigation, information and commands.  The four assistants showed a great ability to understand questions. While Digital Assitant was 100 percent effective,

Apple's Siri achieved 99 percent, and both Cortana from Microsoft and Alexa from Amazon was 98 percent. But the problem was not that they understood the questions, but when they answered them they had more flaws. Google Assitant answered correctly in 85.5 percent of cases, Siri in 78.5 percent, Alexa only in 61.4 percent, and the worst was Cortana, which was only able to answer well 52.4 percent of the time.

The study noted that almost all misunderstood questions involved a proper name, often the name of a local town or restaurant making them more likely to fail when asked specific questions about a particular site. Although Digital Assistants dominated in most categories, the following table shows that Siri only lags far behind when it comes to searching for information and commerce.

Alexa showed incapacity in the trade area because her responses always forced Amazon's choices.  In the local and navigation questions, Google Assistant and Siri was the winner's thanks to the integration of maps on their respective platforms. The results approaching 80-90 percent, the question arises as to whether attendees will eventually be able to answer everything. The answer is probably not, but with continuous improvements more and more will come.

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